Frequently Asked Questions (FAQ)
Questions relating to orders
What shipping service do you use?
All of our orders are shipped through USPS.
When will I get my order?
We do our best to ship in-stock items within 3 business days (Monday-Friday). All orders are trackable. Please allow up to three days for a shipping notification on your purchase.
Domestic USA orders usually arrive 3-7 days after shipping.
International shipping typically takes 7-30 business days to arrive.
How do pre-orders work?
Any items ordered with a pre-order item will be held until the pre-order item is ready to ship. Please allow up to a month for pre-order items to ship. Some pre-order items may take longer than a month to ship, please make sure to read the entire description of pre-order items for more specific information.
If you need a specific item shipped sooner than the pre-order item, please place a separate order from the pre-order item.
Do you offer cancellations, returns, or exchanges?
All sales are final. We do not offer cancellations, returns, or exchanges.
Read through each listing carefully before purchasing. If there is a problem with your order, please reach out via email email@example.com as soon as possible with your concern.
"Shipped" but tracking says "Pending Shipment"
We print off shipping labels in our studio. After your label has been printed, tracking is applied before we drop it off at the post office. We drop off packages within 1-3 business days (Mon-Fri), updated tracking should show up a few days after its been "shipped".
I entered the wrong address for my order
Please e-mail us at firstname.lastname@example.org as soon as possible. If your order has not yet been shipped, we can correct the shipping address.
If the order has been shipped, we are not responsible for missing orders or orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.
If the order is returned to us in good condition, you may purchase additional shipping to the correct address and have your order reshipped.
Tracking shows "delivered" but package wasn't delivered
Start by checking your tracking number. If the package is marked as "Delivered", contact your local post office and see if they can give you any additional information. Check with roommates, under and around your front door, and with neighbors to see if they accidentally handed it off to the wrong house.
The following information is cited directly from the USPS website:
"If you have received a delivery notification and your package is not where you are expecting it, please allow up to 24 hours before contacting your local post office. Oftentimes there are gaps in between when drivers perform a delivery scan and when the package is dropped off."
My package has been stolen, lost, or is missing
Start by following the information in the above FAQ sections.
If your package is believed to be lost, stolen, or missing, start by looking up your order information in your e-mails. Verify that your full name and address (including city, state, zip code, and all relevant unit/apartment numbers are correct. If you have done so, and all your information looks correct please consult the FAQ provided by USPS: faq.usps.com/s/article/Where-is-my-package
The most ideal way to handle these situations is to contact your local post office. They are the most equipped to help you track down your package.
If you have contacted USPS and they are unable to assist you, please e-mail us at email@example.com.
When contacting regarding a missing package, please make sure to include the following information:
- Your order number.
- Your full name and confirmed address.
- As much information relevant to your case as possible.
We will ask the following to try and help you find your package. If you are reading this, please include the information to these questions:
- Do you live with any roommates or family members who may have intercepted your package?
- Have you checked with your adjacent neighbors to see if they have received your package by mistake?
We understand how frustrating a lost package can be. Please be patient and understanding with us throughout this process!
***Please note that Chowfur is not responsible for any lost or stolen packages. Chowfur is not responsible for lost mail wherein the customer did not provide their full, legal name. We ask that you do not under any circumstances provide an alias or different moniker for your shipping information. Otherwise we will not be held responsible for any package not arriving at its destination. Your full legal name is a requirement for delivery services, and without your full legal name, we can not guarantee safe delivery.***
Something I purchased has a quality issue
Oh no! We are human, it happens! We will address quality issues on a case-by-case basis. We have a strong commitment to the quality of our products.
Please note that regular wear and tear does not constitute a product as defective. For proper care of your items, please see the appropriate care instructions located on your items listing.
We can only exchange items on a one-for-one basis. We will not replace one item with another of the same, less, or greater value. The only exception to this rule is if we are out of stock of your defective item.
Please e-mail us at firstname.lastname@example.org with your order number and we will do our best to fix it!
Questions relating to art or commissions
What is your commission process like?
A breakdown of our commission process can be found on our Terms of Service page!
Where can I find your prices?
All price break downs can be found in the Commissions tab. Prices may vary based on the client's needs.
Do you do art trades?
Generally, no! We periodically participate in Art Fight. We will make a public post on social when we have time for art trades.
Do you accept submissions for designs? What about collaborations?
Please e-mail us at email@example.com for submission and collaboration inquiries!